Before contacting support
Include the device model, operating-system version, whether the installed app or web test was used, the approximate time of the problem, and the steps that caused it. Never send a password, payment-card number or one-time login code.
Account and cloud restore
Guest play is saved only on the current device. To restore progress and purchases on another device, sign in with the same verified SlingBurst account. If password recovery does not arrive, check the email address, spam folder and Supabase email-delivery status.
Sound and haptics
Sound and haptics can be changed in Settings. Browser haptics depend on vibration support. The installed Android app uses the device’s native haptic engine; battery-saving settings or disabled system haptics can prevent feedback.
Purchases
Do not retry repeatedly if a payment is pending. Use Restore Purchases while signed in, then contact support with the store, approximate purchase time and non-sensitive order identifier. Never send complete card information.
Offline play
Core gameplay and local progress are designed to continue offline. Account sync, referrals, rewarded advertisements, global rankings and purchases require the internet and will resume after reconnection.
Report a player name or score
The production support channel will accept reports about harmful display names or suspicious competitive results. Include the exact displayed name, score and a screenshot when possible. A dedicated in-app reporting control should be added before public rankings are widely promoted.
Privacy and deletion
Read the Privacy Notice or follow the account and data deletion instructions. Requests must be verified before account data can be disclosed or removed.